FAQS
What is the Minimum Order?
Our products are mostly a minimum buy of 2. The minimum for each item is shown in the "Quantity" field. Our minimum order value is $200 (ex-GST).
Do you sell to the public?
No TSK Giftware is a wholesale business, we do not sell to the public. To find your nearest stockist select where to buy on the website.
How do I contact a Sales Agent?
We have sales agents in all states – please visit the Contact Us page for full details on our sales team.
Are all products displayed on the website in stock?
Most products displayed on our website are in stock. Items temporarily out of stock are indicated on the website.
If your order includes items that are not in stock, these items will be put on back order for you. You will be notified of approximate stock available dates. Please remember that these dates should be used as estimates only as they might be subject to change due to circumstances beyond our control.
Do you have a showroom or exhibit at tradeshows?
TSK Giftware is based in Sydney, and we have a showroom which is open Mon – Fri 9:00 – 5:00pm. You are more than welcome to visit our office.
We also exhibit at 2 major Reed Gift tradeshows per year, Sydney February and Melbourne August.
What are your Account Terms
Your first order is pro-forma after which you will be placed on account.
All credit accounts are net 30 days. Payable in full by end of month following date of invoice.
Title of Goods shall not pass until payment in full.
What are your payment methods?
We accept payment by Cheque, Direct Deposit and Credit Card (Visa and Mastercard only).
Do you charge a credit card surcharge?
No we do not apply any surcharges.
How do you ship goods and what is the delivery time?
TSK ship goods around Australia using a national carrier. Freight charges are based on "our cost price". We pride ourselves on a 48 hour turnaround from time of order, please allow extra delivery time for WA, SA and Regional Areas. Please note that Delivery cannot be made to PO boxes.
What do I do if I have a credit claim?
You must notify TSK Giftware in writing of any damage or shortage of goods within 7 days of receiving goods. TSK will then review and allocate credit to your account.
Failure to notify us within 7 days may result in the rejection of a claim